Brivo Access

The app doesn’t work. App support is unresponsive

App does not work properly on mobile devices. Screen size does not adjust. Most functions/pages do not load. Old account config site is much better-do not disable it! Why hide PINs from admins? We should have the ability to easily look up a PIN if the user forgot it. To reassign a PIN every time someone forgets is not realistic and adds many unnecessary steps. Please bring back the ability for admins to see the PIN.

The whole point of an access control system is to be able to control access by day, date and time. This system is horribly lacking in that you CANNOT control by date range. Tech support and customer service confirmed this. If you want to have a schedule for May 2 thru June 1 and another for June 2 thru September, you have to create two schedules and remember to remove one from the user groups and add the other one in at the right time. THAT IS AWFUL and defeats the purpose of an automated access control system. Who wants to deal with constant manual intervention. Pretty basic feature and Brivo fails miserably here. And Christoper Russo in tech support - doesn’t like hearing the system has a limitations and deficiencies and hung up on me. How unprofessional can you get?!? If he is your tech agent, ask for anyone else. Better yet, don’t install a Brivo system.