Shopee: 9.9 Super Shopping Day

I ordered an iPhone from Apple Flagship Store but Fulfilled by Shopee (stocks come from shopee warehouse). I opted for a trade-in purchase (trade in old device to get a new one) only to know upon delivery and after submission of old phone- they sent me the wrong product. I reached out to their customer service on Shopee chat, they replied immediately. They requested an unboxing video and said they will do some checking. Now it has been almost 2 days with no updates. I’ve nudged them multiple times and no response. Considering the fact that it’s their fault for the wrong product delivered, an urgent request bcs I don’t have a spare phone in hand, a fairly expensive purchase some more, at least some decency to give me an update. Not sure what’s up with shopee warehouse but had another bad experience just last week whereby not a single update on an order. Seller said it’d be delivered by shopee warehouse but apparently it’s out of stock but none reached out, waited about 3 days and decided to just cancel. Was fine to me as i got refunded immediately but following up this reported case is really frustrating. Understand that they need to go through certain procedures & might take some time but it’s my rights to know an update, any update at all for some assurance. It’s not a cheap stuff and it’s a necessity. It has caused me inconveniences in many different ways. I hope to be compensated fairly due to this.

Shopee is my most favourite app to shop ever since I downloaded it. Believe me when I said I scrolled through Shopee every single day even when I have nothing to buy in mind. The cheaper price compared to others and the free shipping voucher is hard for me to resist! However, it would be great if this app can add more filters option like the colour of the product or the length of the clothing (e.g. skirt length, sleeve length). This would definitely help my searching experience much better and faster. Another thing that I would like to suggest is regarding the refund & return process. I know that Shopee is providing customers with free return using Poslaju but it would be great if you can add other couriers like J&T , DHL , Ninja Van or even through Grab Delivery where the rider will pick up the item and return it to the nearest Shopee hub/ shipping courier for free. Trust me, this will be really helpful during this pandemic where we are required to limit our movement by staying at home. I demand a free return here because it is not the customers' fault that we received a damaged/wrong product. We paid for the correct item and we want what we paid for. That's all that I can think of for now, thank you! :)

Shopee is my most favourite app to shop ever since I downloaded it. Believe me when I said I scrolled through Shopee every single day even when I have nothing to buy in mind. The cheaper price compared to others and the free shipping voucher is hard for me to resist! However, it would be great if this app can add more filters option like the colour of the product or the length of the clothing (e.g. skirt length, sleeve length). This would definitely help my searching experience much better and faster. Another thing that I would like to suggest is regarding the refund & return process. I know that Shopee is providing customers with free return using Poslaju but it would be great if you can add other couriers like J&T , DHL , Ninja Van or even through Grab Delivery where the rider will pick up the item and return it to the nearest Shopee hub/shipping courier for free. Trust me, this will be really helpful during this pandemic where we are required to limit our movement by staying at home. I demand a free return here because it is not the customers' fault that we received a damaged/wrong product. We paid for the correct item and we want what we paid for. That's all that I can think of for now, thank you! :)