App Profile: Click&Boat – Yacht Charters

Daniellaaaaaaaaaaah

Rating: 5/5

We had a LOVELY time. We saw so many things that we wouldn’t see by foot. The itinerary was planned with a lunch booking in a small village. It was truly amazing, and a once in a lifetime experience. Couldn’t of asked for a better day in Palermo. Marcello was so pleasant and welcoming and had the whole day organized. We had a wonderful time. Would recommend to anyone trying to get a day on the water with a full experience of the seas offerings!

AAL 2022

Rating: 1/5

SHADY PRACTICES -BEWARE! We booked a boat to go from Punta Ala to Isola D’Elba. We asked for the quote, and agreed to pay $800. Keep in mind the main reason we used them is because we regularly use AirBnb, and wrongfully assumed a marketplace would be an easier process than dealing with locals directly. The day before departing we reached to the owner to confirm the location pickup, that is when he said fuel for the boat would be an additional $750. I explained that the price was much higher than our budget, and we would like to cancel the booking. The owner acted in a condescending manner, as if it was our fault we did not know how much gas was required for the engine size. We decided to reach out to Click&Boat to try and find a resolution, so that we could book another boat within our budget. We ended up wasting most of the day in the hotel emailing their support back and forth, only for them to essentially say that it is our fault. Nowhere in the agreement that was e-signed, was it disclosed the fuel costs costing almost as much as the boat. It was a real shame, we lost the full amount (the company refused to issue a refund, or coordinate to book another boat on their platform). You are better off dealing with local boating agencies than this company. Click&Boat should be renamed Bait&Switch. AVOID AT ALL COSTS!

keithe1966

Rating: 1/5

May 7, 2023. We did not get the 35' Grady White center console that was advertised, and we paid for. Rather, we got a 30' boat that did not have open bow seating. It was not in great shape and did not have enough seating for all of us. It was also advertised we would have "included Food & drinks Alcoholic Beverages Snack Water Soda Hamburger Chicken Chips." There was just bottled water. I requested a $150 refund from the owner and Click & Boat. Both denied the small request to make things reasonably right. CB said I should have denied the boat upon my arrival and requested a refund. Yeah right. I drove 40 minutes to the marina after packing up our kids and dogs for an hour before. You tell my kids and wife we just wasted a half day going up and back and no boat. There were no reprecussions for the boat owner. CB sent me an email to give the boat owner a review. I clicked on it and searched to find where I could give that review and save someone else from being duped. It’s no longer there. No trust in this platform. CB needs to do much more to insure you get what you pay for. Renter beware.