Mulberrys Dry Cleaners

Went down a rabbit hole looking for delivery laundry services around Minneapolis, MN. Mulberry’s was at the end of that search. Best price : feature : quality ratio by a far. Friendly workers, some good coupons. All in: GREAT service, great prices, clothes are clean, well taken care of, folded, and delivered professionally, 4x/month for like $100/mo. Three bits of feedback for owners/devs:1) A shorter window between regular pickup and drop off would be nice, I’d pay a bit more for next-day-ish turn around (they come on tuesdays & fridays now) - not a deal breaker obviously for me, but I can imagine owning less clothes and being annoyed by waiting 3 days for it to come back. 2) Amazing that they have an app - better than 80% of the services I researched that don’t - but man it has some slow page load times. Not sure what it’s built on, but $5k to a decent developer would probably go a long way here. Still works though, and works more than well enough for me! 3) Put some photos up of bags and sizes used in the subscription plans, it confused me. Add in-depth details about how different items are included or priced separately, what happens when you fill the bag too much, if you only use 2 of your 4 deliveries that month, how special requests are handled, hangers? etc. It’s definitely been set it and forget it for me, and there was mostly all the info available, but sometimes I wonder if throwing in towels, throw blankets, etc is changing the amount I’m paying. They did call me once when I included a comforter saying it was an extra $50ish to wash and confirming the cost, much appreciated!

I’ve use Mulberrys for a few years now. I really appreciate the convenience of pick up at my doorstep and delivery. You have to plan ahead for this, but it’s a really great service. Clients receive text reminders twice a week asking if they would like to pick up the following day. All you have to do is put your items in a bag (which they include with the delivery of your previous order) and place it on your doorstep. Turnaround time is usually about five days or so. So planning ahead it works out great.

I have been using Mulberrys/Laundry Locker for years, and their service quality In SF has declined to the point that it’s almost unusable. First, the app is very difficult to use and provides almost no useful functionality. The "locations" tab is missing many of their locker locations, and it's very difficult to place an order at a locker because the "order" pane often doesn't show any nearby lockers. I also find it strange that I can't place an order from the "locations" tab, which would be much more convenient than the way orders are placed in the app. Also, the lockers are falling apart. I usually use the lockers at 475 Sansome Street, and almost all of the lockers at that location are broken. Only 2-3 work, out of close to a dozen lockers. This location is also missing from the "locations" tab, even though it's available as an option on the "orders" page. Also, I find it very strange that Mulberrys/Laundry Locker now separates all my orders and delivers each part of my order separately. Laundry Locker never did this before it was acquired by Mulberrys, and this is a huge step down in service quality and convenience. All in all, the main selling point of these lockers is that they're convenient, but Mulberrys seems to be doing everything in its power to make them less convenient.