GoGet

I have been using GoGet for about 2 years now. Spent a lot of money happily. Never had any complaints and have recommended many people to use it. Last night I had booked a vehicle for an entire day, which I have done countless times and never had an issue. However last night after picking up the vehicle my plans fell through. I returned the vehicle, couldn’t find a way to end the booking so I left the vehicle in the pod assuming that if inactive that would end the booking since there was no other way to end the booking. Today I jumped on the app to make sure the booking had ended only to find it was still active. Called customer support only to be told that I would still be charged an entire days booking even though I only used the car for 1 hour and 15 minutes. Considering there is no way to end a booking early, yet you can extend a booking, I think this is an absolute joke especially when booking times are over 30 minute increments and could easily just be charged for time used in those 30 minute blocks. On top of that the app constantly crashes and has issues loading. Never will I use this service again.

Anyone reading this review that just wants the app to do its job and then be done with it, you're likely going to be satisfied 🫡 On the other hand, if an app's design has even the slightest impact on your experience and impression of it, you're going to be disappointed 😔 I know a website contained in an app when I see one, and this is basically that. It'll tell you you're logged out and that you need to log back in at random times, just because it can. Closing the app and reopening it works, as though you're a genie with powers. There's no dark mode, and reading text makes you feel 14 years older than your actual age on account of it being just that little bit too small 🔍 At the end of the day, it does let you create and change bookings, and that's 90% of what it's designed to do - kudos for that... but I can't ignore that it does feel like a very lazy and little-thought-through effort and design for such an ubiquitous name in the ever-popular industry of car sharing in this modern day and age, and it does prompt one pertinent question: what other corners have been cut?

I used a GoGet the other day, arrived at the car, unlocked and drove to my destination but...BUT never realised there was damage to the driver side bumper until I walked back to the car from behind and noticed some very minor damage. There was no previous info provided to the next hirer that the car had scratches and duco damage. Obviously a previous hirer had not reported that damage and when that happened. As you would understand that has serious ramifications to the next unsuspecting hirer who could be financially affected by that damage. Therefore I suggest that GoGet, when the hirer arrives at the car, and turning on the ignition (but not driving away) to signify the new hire period, take photos of the car immediately before driving off and where there’s any visible damage, that damage is reported and recorded before the new hirer drives away. A second set of photo of the car all sides when returning the car to the pod and send 4-6 photos of the car to GoGet. That becomes GoGet’s record of the outer appearance of the car- before and after hires. Therefore photos shows the time they turned in the ignition and when the car has been returned; end of the hire. Your response please. Barry Newman