Capriotti's

We had such a great experience at Capriotti’s in McKinney! My husband and I shared a large Classic Italian and it was fresh and delicious. What made our visit especially great was Anna. She was so kind, helpful and patient while we decided what to order. Her friendly attitude made us feel very welcome and she went above and beyond to make sure we enjoyed our meal. We look forward to coming back!

This was one of the worst experiences I’ve ever had with a restaurant. I ordered through the Capriotti’s app and very clearly put NO BREAD in the instructions. When I got to the window, they told me to drive back around because the food “wasn’t ready.” Fine. When they finally gave me the order, it was sandwiches with bread. I pointed out that my receipt from the app shows no bread. The guy at the window didn’t care at all, shrugged it off, and basically told me “sorry” while handing me food I didn’t order. Zero effort to make it right. To top it off, the food wasn’t even hot by the time I got home. Lazy, careless, and unprofessional. If they can’t follow simple instructions from their own app, or even bother to fix their mistake when called out on it, they don’t deserve my money. Never coming back.

People seem to forget this is about reviewing the app; not the restaurant!!! As an app; they have a functional rewards program that pushes deal out every so often. There is also a find a restaurant location built in and the "all important" let's get social. The best part is the integrated online order. It's simple. It's effective. And it doesn't cost extra! The app has a tutorial (unnecessary) to walk through everything. I've never had the app crash. Almost everything works. Sometimes the barcode scanner doesn't work, but they have a manual input system for that. All in all, Id add a feature that tracks how I like my sandwich. Why? Well people trim them out differently; it would be cool to see what people do and how they like it all over the country. I'd much rather see that then the stupid pre generated text spam "I just ate at Capriotti's" that serves as the social media content. Overall. The app is 4 stars. Dropped a half star for barcode non functionality and a half a star for annoying / non imaginative "social media" focus. Bonus points for the online order system, good map/locator and solid rewards tracking system.