Nordstrom Rack: Shop Deals

I’m suppressing a scream after navigating this app for the past 70 minutes just trying to make purchases. The shopping portion is okay but when you go to check out, the nightmare begins. Glitches with trying to change the address was annoying but when it really went awry was when I needed to change the shipping method. When I realized items wouldn’t arrive on time, I attempted to switch the shipping method. Should be straight forward, right? No… it took lots of toggling around to figure it out. Finally, after doing something that didn’t seem logical, it opened the screen to change shipping method. I couldn’t change the method on all the items so I had to go back and enter it multiple times. When toggling back, it seemed to make changes to things I’d already done. Thought I finally had it then I realized it had switched the shipping address. On the final page, it still said part of my order was standard shipping but when I clicked on it, it showed 2 day shipping. The shipping charges didn’t reflect that all of my order would arrive with two day shipping but no way to correct this since, when going back into shipping, it showed 2 day…. Oh, and it changed the address again. So after quadruple checking and giving up on it being perfect, I pulled the trigger and can only pray my items arrive on time to the correct address.

I ordered 14 items on line as gifts for family members and got some really great deals or things I thought were great deals. I ordered the items a little after Christmas and the items were listed as delivered on Jan 8th. I noticed I did not receive the items I had patiently been waiting for so I called customer care. When I spoke to the customer care representative, he stated oh I’m sorry your items were shipped to the Brentwood store so the carrier made an error with shipping. At this point I was waiting for the items that I were going to give as gifts so I asked if I could pick the items at the store. He said yes but you will have to pick them up within 8 days. It was a long drive to the store but I really wanted the items. I went to pick up the items two days later still within 8 days and I was told by the store. We do not have the items and if we received them in error they were returned. So of course I had to tell the family members I purchased the gifts for that I did receive the gifts. I am very disappointed and I can not believe no one I spoke to seem to care. This is the worst experience, I’ve had with a store because no one I came in contact with at the store seem to care. This was a terrible experience and the worst customer service I’ve ever experienced!

I know that this app is new for the Nordstrom corporation. They have always had the regular Nordstrom store app. But now since the pandemic hit, corporate has added the Nordstrom Rack app. I feel it’s laid out really well. Not all apps are. Plus there are so many more items fir sale then you would see in your local Nordstrom rack. This opens the door to buying so many more products. Example: I didn’t even know they sold many of the pet, or home items. Thank you Nordstrom corporate for finally giving your rack customers a way to buy via an app. The big thing people should know is that even though you can look on the App at the Haute merchandise, that Haute is a totally separate store. You can mix in the cart the way you can with Gap corporate stores. So customers need to realize that when buying even though you can bounce between the Rack merchandise and the Haute merchandise when looking on the app-These are two separate companies. You can’t mix and match gift cards etc. I learned this the hard way.