Nordstrom Rack: Shop Deals

I ordered 14 items on line as gifts for family members and got some really great deals or things I thought were great deals. I ordered the items a little after Christmas and the items were listed as delivered on Jan 8th. I noticed I did not receive the items I had patiently been waiting for so I called customer care. When I spoke to the customer care representative, he stated oh I’m sorry your items were shipped to the Brentwood store so the carrier made an error with shipping. At this point I was waiting for the items that I were going to give as gifts so I asked if I could pick the items at the store. He said yes but you will have to pick them up within 8 days. It was a long drive to the store but I really wanted the items. I went to pick up the items two days later still within 8 days and I was told by the store. We do not have the items and if we received them in error they were returned. So of course I had to tell the family members I purchased the gifts for that I did receive the gifts. I am very disappointed and I can not believe no one I spoke to seem to care. This is the worst experience, I’ve had with a store because no one I came in contact with at the store seem to care. This was a terrible experience and the worst customer service I’ve ever experienced!