Spiffy On-Demand Car Care

PSA: Do NOT use Spiffy - On-Demand Car Care. My car was in desperate need of a full detail and I decided to go for a pricy detailing at home. A technician named Angelo came to do the detail. He took about 2.5 hours and then we went to look. He already had the tarp rolled up, but there were so many places he missed along edges, a headlight left with green black mess, the gas cap area wasn’t touched. There was a whole tree up along the edge under the hood. Inside the tailgate was a mess. He made comments like, ‘well I used my pressure washer’. He agreed to touch up and spent a half hour doing so before telling us he was done. There were still so many areas along edges and such that I just gave up and told him fine, but we still have lots of areas to finish. I took a lot of pictures for the company. After he finished touching up, I could still see an area up by the tailgate hinges that has stuff packed in. He said ‘well that’s caked on’. I expected that he would know how to clean this. He also said ‘I don’t like having an unsatisfied customer’. The last was said while he finished packing up. I could have taken my car to the local hand wash car wash and gotten it done better. I gave no tip and sent a bad review. I received a reply from the company with an email to send more details and my pictures to. It’s now been several days and no response. So their customer service is as bad as the detailing.

First, let me state that Spiffy has been a solid mobile detail service. The technicians they sound out are friendly and do great work. Given this is the App Store though, this rating is for the app. The app is consistently unreliable. On more than 1 occasion I have given up on trying to book through the app and driven to the local car wash. Bugs I’ve experienced: adding a new car gave an error message, areas in checkout have loading animations that never stop, after paying I received a black screen, sometimes different pages don’t load at all, text messages have the same information as the message that the text tells you to click through to read, on almost every booking I receive a message stating the booking slot wasn’t really available. Please fix the app or your hard working techs won’t have any cars to detail.

I loved my service for my Escalade and also limited edition F150. They did a great job with protecting my driveway and were very courteous especially since I have a newborn and not making too much noise. I highly recommend this company, both vehicles turned out beautiful. I think I created neighboritis as all of of neighbors now use Spiffy. Thank you for the great car wash! My wife loves it as well! 😎