App Profile: Mi Claro PR

Coqui Unlimited

Rating: 4/5

To be fair to the App creators the app is good, now the phone service itself is ridiculous! Local calls say they are from Afghanistan or Russia! The system is rigged to constantly call asking for payments, but when it’s for them to fairly give credit for their lack of good service or no service at all they are slow to do that. This company has no shame and are lame for the elderly and disabled.

Predacon8226353537282

Rating: 1/5

1. The pay module does not support Apple Pay, the payment gateway is Evertec uses 1980s technology. Adding a payment credit card fails with no reason (Visa) 2. The application loading keeps covering the screen for an unreasonable amount of time even after you can see that the action was completed in the background. 3. Combine this with the wait time required for anything through their phone system and you will die before getting anything solved the 98% of the time 4. Claro harasses with offers through calls and texts, I have been called 5 times in a day. They sell their database to third parties and they do not track their sales efforts 5. In person support feels like dealing with CESCO; in other words, get a day off to spend it in a store to complete anything related to your voice plan.

theblackpalma

Rating: 1/5

The Mi Claro app has always been slow and at times unreliable for me, but the latest update has taken it to a whole new level of frustration. Before, I could at least switch easily between my prepaid phone account and my contract-based internet account to make payments. Now, that functionality is completely gone. The app only shows my cell phone account, and there’s no way to add or manage my internet account. This update is a step backward and makes paying my bills unnecessarily difficult. It feels like the developers didn’t test the app or consider the needs of customers who use multiple Claro services. It’s disappointing, and I hope this issue gets fixed soon because it’s making me rethink my service altogether.