Mi Telcel

The only reason this app is rented at 2.7 stars is because employees of the company are giving it phony 5 star reviews. You should delete it from your phone asap. This company is crooked. The app page says English and Spanish but no way to get it in English. I bought a telcel chip from a telcel store, I paid for unlimited minutes for a month even though I’m only in Mexico for 14 days and it only worked on my iPhone for several hours and then it stopped with no explanation and no way to figure out why. I spent hours trying to fix it. Had to drive 10 miles to nearest telcel dealer. I was out of data. So I paid same amount of money, for the same unlimited data plan from before. No explanation. We’ll see if, and for how long it works this time.

I’ve had this app for about a week and not once has it been functioning. I tried to delete it and reload it, this is not a brand new phone. I’ve now spent an entire afternoon trying to pay my stupid bill. The website is not working, the chat is not working, the app is not working, the Call-in system is not working. Because I have an iPhone 15 I can’t just go to an oxo and put more service on my phone, because I have a plan. However I literally have spent the past four hours trying to pay this company and every single thing that they have is completely broken. GET IT TOGETHER!!!

There is often a system failure without any follow up, I have automatic charges for prepaid and all the sudden it stopped charging. The app doesn’t update either, names of each plans are very confusing that doesn’t tell you what is included, that makes think they are designed to confuse people and to make them pay more for misleading names of each package which doesn’t mean anything by itself. Since there aren’t much competitors, they don’t improve anything or at least I haven’t seen for years