Arrow Bank

Paid off my loan with the last of my set monthly income they said I was all set then took a extra payment out of my account putting me in a hole and forcing a 36 dollar overdraft fee when called them they said they cannot send the extra payment back to my bank and make things right with the forced overdraft fee instead I have to wait a week for them to send me a check just for the payment they took and weren’t supposed to and I’m stuck with all the recurring overdraft fees till I get my money next month because them returning just my payment won’t cover how much I’m gonna be charged till I finally get the check in the mail that they won’t send out for a week and I will be lucky to get in two weeks. Thanks for screwing me over for the holidays!!

The Glens Falls National Bank app is a very good app, but comparing it to my other bank apps, it is a little less user-friendly, and does not reflect real time activity. They definitely have improved the app, and perhaps it is not the shortfall of the app, but the actual bank and the speed of which deposits and debits are reflected on your account, but either way, it’s a decent app, but compared to other banking apps it does fall a little short in my opinion

But unfortunately I was misinformed by what amount I had in my account and unfortunately ( not sure how it’s possible ) but the amount that the app stated I had in my account was wrong I do not write checks or have anything taken out of my account ( I also believed that if you don’t have enough in your account when using an atm it would decline the withdrawal. Unfortunately I was waiting for a deposit from a friend and thought it had been deposited because of the amount that showed on the app. Now my account is overdrawn causing me so much distress. How could this happen. Has it ever happened before 😢👎 Nana Kimberly Ryan