U. S. Postal Service FCU

This app is horrible. You receive notifications the next day vs real time as before. You literally can no longer manage your distributions until after the money is deposited. It seems like every functionality that made the other system great is now something that you literally have to go into the actual facility to request a teller or staff member to do for you. It’s 2022 and I can do LESS banking processes online today than I could with the old system, and sadly the people that work there know it and can’t offer any explanation for it! It’s very disappointing and we ponder if it’s better to move to another FCU? My money has been here since I was a child, and I even have an acct for my grandson, but it may be time to move it all. Do better folks.

I’ve been working for the USPS For 33 years. I joined the credit union shortly after I started. I’ve been nothing but unhappy with the service. When you made some new changes to the establishment, I was unable to log on. I called for days. I left a message and no one called me back. It’s been months and I still haven’t received a return call. I had to figures it out by myself.

Very basic financial institution app. I’ve been a member for over 20 years. See your balances, make a deposit or transfer, and make payments. Many shortcoming compared to other financial institution apps that I use, including other credit unions and banks. App doesn’t even give you due dates for loans. Password access only. Enter wrong password 3 times and app is locked. There is no option to change that or change your password via the app. I guess facial or fingerprint recognition is not secure enough for the credit union Mgmt or it cost to much to implement. App updates talk about security updates but I see no changes. Must be behind the scenes!