UniCar

I use Unicar daily. I love the response time. My only issue is when I ask a driver do they mind taking a quicker route and they argue with me about how long they been driving assuming I’m not a driver. There’s no parking near my job! Other than that I love the dispatchers who answers the phone. And the drivers who appreciates how quick we get to my destination. Very respectful.

Used the app for the first time today. Took awhile to find driver so I called dispatch and they answered before the app responded. On return trip had the same issue, but finally app found a driver. Chose credit card as payment. I couldn’t figure out how to use the app to leave a tip. When I arrived at my destination, I gave the driver $5 cash. He told me the trip was more than $5. I explained that I used my credit card for payment. He said the office usually tells them ahead of time if someone is paying my credit card. He then calls the number, which passengers would use and is getting frustrated that nobody is picking up. I asked if he had a direct line not the one someone would use request cab. No. I also call and get through. He gives dispatch his car number and ask if we paid by credit card. He confirms. There has to be a better system. This took an additional 10 minutes.

This is service is real good prices are consistent always helpful and if you forget something you will get it awesome service been with them for over 3 years still satisfied.