ENCOMPASS® ELD

DO NOT USE THIS ELD!!!!! Today alone we have been on the phone 6 times with support. First, we were told they will not help us until the app is updated. Because of issues, they update their app almost weekly. The next 5 times, they were still unable to figure out the issues and had to escalate the ticket. We’ve had to do this previously and it took over two weeks to hear back. We were told they didn’t know what was really going on. In this instance, we were told they would get to the ticket in the order it came in. This should tell you something right there when they have numerous ‘escalated tickets’. Their support team is terrible. You may get one person who knows how to use their system out of 10. I’ve contacted our account rep and again, no help. We have been a customer since ELDs we’re mandated. This last year has been nothing but issue and after issue with each ELD we have. We run over 15 power units so this isn’t just a one off situation. I’ve also suggested that maybe the ELD box is malfunctioning and asked if we could try a new one. They said sure, but that I would have to pay for it. In the end, I hope you read this review and stay away from them. This ELD is nothing but problems. We will be transitioning to a new one as soon as the devices are shipped to me.

The app itself is well designed and easily navigated. It’s fairly simple to use and straightforward. However, after two days of continuous use without any problems the application crashes. The app will load and as you are prompted to sign in, the usual notification will appear before shutting down. Once it starts crashing it will continue to do it every time I attempt to open the app until I am forced delete and reinstall. This causes a problem because any logs not submitted are deleted and lost for good. I only have this issue running the app with iOS on my iPhone 12. I first downloaded the app using Google Play on the Galaxy Note 9 and had no problems whatsoever for a year. It was not until I switched to the iPhone 12 that I started hating the Encompass app.

I would give it 5 stars if you could do an inspection on a truck or trailer that isn’t preloaded into the system. I know it is legal because we do it for another company I work for with another system. I am trying to get them to use this, but, they may pull other companies trailers, so this won’t work for them. At least not now.