BigRoad ELD

I would give this up at five if it would stay connected 100% of the time. The problem is is that every time I stop driving or park my truck the app indicates that there is driving time which is unassigned. This has become a problem and has resulted in me driving past my 14 hours and driving past eight hours without a break. I would like to totally rely on this app but at this point I feel that in order to avoid getting an HOS violation I will need to set up a separate alarm for my driving times. It would be really nice to be able to rely on the timer on the BigRoad ELD app. I have had to call the customer service number several times in the last year and give them five stars as they are very helpful and patient and always were able to assist me To my satisfaction.

I paid for a full year then I sold my truck three months in and bought a ELD exempt truck. I tried for almost three months to get in touch with someone to change my account type and just credit my new account. I never received a credit or refund towards my other account where I was only using BigRoad as a electronic paper log. You can never get any sales person or customer service person to call you back or pickup the phone. I would never recommend Fleet complete anymore and I thought that Keep-trucking was bad. I do like the interface and how easy it is to use. The sales department never call you back most of the time it takes two months to get anyone. The tech support department is the best part off the the company. The freight app needs work especially when it comes to uploading documents even with the current update. Their quality and customer service has fallen off tremendously! They are a hassle to deal with right now the only way you can get a quote is by calling someone which is ridiculous I would like to see prices for their applications or equipment placed on their website. I paid for a year then three months later canceled the lease on my truck tried to transfer my services to the new truck and they wouldn’t give me credit. I was left with holding the bag on nine months of unusable service because my new truck was eld exempt.

I searched high & low before the ELD became mandatory so I could use the AOBRD. Every company had so much BS added into their packages that I did not want. I could care less how much idle time my truck had on a 10 degree night or a hard braking event due to a herd of elk on the highway. I keep up with my trucks, I know where they are and when they load. I understand the needs of the large fleet but that’s not for me. I ran into the Big Road boys a few years ago in Dallas Texas at the truck Show. They were great to work with and gave me 1 year free trial with the electronic version so I could get my feet wet. It was great, all I wanted was the log book although they offered more in-depth versions. Their ELD is simple, it’s easy for a non-tech guy like me and their tech help is great and always available. Big Road is the most simple subscription I found. I didn’t even need to buy hardware, it works on your phone or I-pad. Have an Apple or Samsung, your ready to download, no other equipment necessary except for the computer plug in. Other company’s wanted me to purchase their monitors. Big Road is here to stay, so far after 3 years I rate them a 12 on a 10 scale and the unit subscription cost per day is the cheapest on the market. Thank you Big Road.