Foodstories

The products are ok, but the management or the way business is run needs to be improved. I ordered a coffee on 16th July, they sent me decaf which is something I did not order. I returned it. From then till 1st of Sep i have not got the refund for that. They actually forgot about the refund. I am following up from 2 days and yet the refund is not processed. These hamper the customer delight. This is what takes a lot of time to excel and immediately takes away the trust from a brand.

I ordered some items from this app. They committed delivery between 9-10am. Then no delivery guy was assigned till 1pm. I had to call customer service three times. And every time they said “you will get the order in 1 hour”. It was so annoying. Then i had to call them again and ask them to cancel the order. And then had to follow up for cancelling the order. Such a pathetic service. I hated every single minute of this whole experience.

The app feels very easy to follow and use. Well defined categories!