Cue - Smart AI Meeting Notes

This app stated that all transcriptions are secure and the very first time I used it, I found that it is not. I had Cur transcribe an interview for a technical job and when cue provided the summary, it was about how excited they were about 90s day. And it auto selected German as the language. When I asked Cue’s AI about the summary was not of our conversation, it deleted the summary. When I asked why it was so wrong, it said there was a mix up and I received another user’s summary. I asked if someone else could have access to my meeting summary and it said that was not possible. This is contradictory to what happened. Obviously the summary of what you recorded can be accidentally viewed by another user. There was nothing uploaded way to retrieve the original transcription or find out who had access to the summary. It is great that the transcription is secure and they remove it after the summary, but that is all moot if the summary can go out to anyone without your control. If you have compliance needs at your work, please do not use this app

This app is extremely glitchy and not suitable for business use. In my two weeks of trying it, it has lost all of my recording once (allegedly due to cloud upgrade gone wrong) and required me to perform so voodoo actions to recover those notes (namely hit certain menu item 5 times exactly and then do something else and thank god those notes came back). This was anxiety inducing because those were the only notes I had from those meetings. Now it has been throwing an error processing one of the recordings and the tech support has been non-existent. There’s no way for me to recover that recording to even listen to the playback, it’s just I don’t know - corrupted? Lost? Tech support email BOUNCES as non deliverable. Basically, this is not suitable for any enterprise application. Beware.

I’ve used this for a few meetings and love it. You just set record before the meeting, and it generates notes at the end. Personally- I give it a little brief before the meeting and clean up the notes for clarity at the end. The only thing is it can’t tell who’s talking- so you have to keep track and add if that’s important to your meeting. So it’s not perfect- but it is a big help. I have no idea if it’s selling my info or melting the ice caps.