ZAPS Premium

Dammam the airport is already very far from Khobar and they don't accept any pick up 45km away which makes no sense

I’ve been using Zaps Premium for airport transportation for the past 5–6 months, and the experience has been exceptional. The chauffeurs are always professional, punctual, and courteous. Their airport greeting service is smooth and welcoming, and the cars are consistently brand-new, clean, and luxurious. A special thank you to the Head of Operations for Zaps, Ms. Nayida Shaikh for her outstanding support and attention to detail. She truly elevates the entire experience. Highly recommended for anyone looking for reliable and premium transportation!

I initially faced a technical issue with the app, which I raised to the concierge team ahead of time. I kept following up to expedite resolving it so I could book my trip at least 48 hours before my flight, as required by the Zaps Premium policy. As we approached the 48-hour mark, I still hadn’t received a response. When I asked if the service could be booked manually from their side, I was informed that it had to be done through the app, which left me with the impression that I might not receive the service at all. Later, on the same day of my flight, I was contacted by the concierge, Nayida Sheikh, who confirmed the trip and took over the arrangements. She was very helpful and ensured everything was prepared smoothly. The chauffeur arrived on time and was extremely professional, making the ride comfortable and stress-free. The only areas of improvement would be providing the chauffeur’s details earlier and ensuring clearer, more timely communication throughout the process