Hero Digital Lending & UPI App

I had a really good experience with the Hero FinCorp Loan A-One app. The application process was simple, quick, and hassle-free. The app is easy to use, and the loan process was smooth with clear information at every step. I really appreciate the fast service and professional support. Highly recommended for anyone looking for a convenient and reliable loan service!

I am writing to raise a formal complaint regarding the lack of an update on my personal loan application. I have already completed all the required verification procedures, including digital e-sign and in-person verification. However, despite completing these steps, I have not received any clear update regarding the status of my application. Additionally, when I try to check the application status through the WhatsApp bot, it states that my loan ID and registered mobile number do not match, which is preventing me from tracking my application. I request you to urgently look into this issue and provide me with: 1. The current status of my loan application. 2. The reason for the delay, if any. 3. Confirmation of whether any further documents or verification are required. 4. A clear timeline for the next steps and final decision. I have completed the requested formalities from my end, and I expect a proper update without further delay. Please treat this as a formal complaint and provide me with a complaint/reference number for tracking purposes.

After completing all the required formalities including office verification and residential verification, there has been absolutely no transparency or proper communication from their side. I have sent emails, waited for responses, and even tried contacting customer care multiple times, but no one answers properly. Calls are kept on hold for 15–20 minutes without any resolution. The worst part is that when I try to check my application status, the system says “No such application found,” and even my registered mobile number shows as “not registered.” This is highly unprofessional and unacceptable for a financial company handling customer loans. Customers are left completely clueless after approval and verification. No updates, no timelines, no accountability. If this is the level of service before disbursement, I can only imagine the support after becoming a customer. Strongly disappointed with the lack of professionalism and customer handling.