App Profile: Turtle Beach Audio Hub

OG Reporter👌🏽💯

Rating: 4/5

I’ve had this app since launch it actually worked when it released too! But now bluetooth connectivity seems to be rocket science for them to figure out its been 3 years since the app worked the best solution i could find is if you reset your device to an old update (in my case the audio mix amp) & connect that way but even so the app work correctly sliding the slider to chat makes the game louder & sliding the slider to game makes the chat louder. All this to say is that the app doesn't work at all unless you can get the bluetooth to connect than it works well

The Irish Plum

Rating: 3/5

The hardware is great. The quality is there and they sound amazing (when they work). Although the software still has some bugs. This is the third pair of headphones I have had replaced because of the issues they have. I was told the firmware update would resolve them. The firmware has been updated even though there was no prompt stating so. After the loading and updating screens finished, the transmitter and the headphones continued flashing green simultaneously. I waited for several minutes for this to stop, but they just kept on flashing. Then I tried plugging the headphones and transmitter into the Xbox to see if they worked any better. Unfortunately not. These are the issues I am still having: 1) occasionally upon start up the headphones power down automatically. 2) when turning on headphones and connecting them to the Xbox, many times the Xbox sound volume is nonexistent or very low. I need to turn the headphones on and off sometimes two or three times before the sound volume is correct. 3) when using the headphones with my iPhone via Bluetooth. When I finish dictating a text The media player/music player starts up automatically. So as soon as I finish dictating a text, music starts. I thought the firmware update was supposed to resolve these or some of these issues, but still having problems. And this is my third pair.

Kerverracer34

Rating: 5/5

First and more once again the turtle beach audio hub/app is outrageously complex. I selected 1/5 star review for this. It selected 5/5. It is not a 5/5 experience. The instructions seem simple to solve your issues for updates/recovery issues. I spend I’m not sure how much time trying to recover and reset the headphones just for it to identify correctly on Bluetooth pairing options. The mobile audio app is worthless and doesn’t tell you what needs to be done. So you must reach out to turtle beach support. They never respond to emails. You can’t really call them for phone services to explain your problems and get help. Absolutely insanity to try and navigate issues on your own when it comes to poor integration throughout desktop/mobile prompts. God awful