Heidi — AI Care Partner

It is overall a great product with outstanding support. I've been using it for about a year in a busy outpatient clinic. Two main issues. One is, the voice detection/dictation function is poor. While the AI algorithm can get about 80% of your note right, there's always small things you have to fix or correct or fill in. I would have liked to just dictate my edits, but the dictation is slow and buggy. For example, when dictating, it can't recognize certain acronyms as medical, so when I say "MRI" or "PCP," it will come out as "mri" and "pcp" and then I have to manually fix. It has trouble recognizing dates too. So when I say "July 4th, 2026" it will come out as "july fourth 20 26." As if it doesn't recognize the syntax of a date. Second main issue recently is that the app has gotten incredibly buggy. As it has more users and has more and more features, this maybe was inevitable, but it's affecting usability. Now, using the app means my phone heats up within minutes and it causes me physical pain in my scrubs pocket. My battery drains super fast. My snippet prompts aren't working like before. You can tell because Heidi has release many updates/patches recently, but none have resolved these problems on an end-user level.

I have to admit in 30 years of practice- I have been terrible with paperwork-my dept chair in residency told me I had phenomenal surgical hands but could figure out why they couldn’t write notes. I tried several but Heidi seemed to click the quickest. The only mistake it makes is when I don’t hit record. I am not using it to its full ability as I haven’t spent enough time learning and setting up optimally. It usually can fix for me- contrary to others- I think the newest update on desktop is awesome adding in literature review incorporating into notes- takes a lil getting used to-like I said, any limitations are my own- this can be used effectively even if not spending a lot of time making templates-I bet even better if I learned more. Very well done and thank you!

I used to love this app. Live or die by it. But some of the updates have surfaced some less than ideal functioning. I feel as though the note quality has decreased, and I cannot figure out how to adjust the settings in order to have a better note. To be fair, I do use the free version. However, this used to provide me with everything that I needed to have a very sufficient and well written note. I now feel as though the notes are lower quality, and I often can write a better note myself, which is unfortunate because this app has saved me a lot of time in the past. I also noticed this new update was supposed to be fluid with the microphone working regardless of receiving a phone call or utilizing headphones or anything of the sorts. However, I have great difficulty with my notes completing successfully when I wear a headphone to listen to music while charting between patients. I have a lot more instances now in which I cannot get a note to load for whatever technical difficulty error it is giving me.