NebulaBuds

I bought two pairs of these headphones and initially I couldn’t even get the app to download or work . Now this issues has been resolved neither headphones are connecting to the app . It is constantly responding with fetching data, please wait . Every tab I touch in the app displays that same message. I do wait but nothing still has not happened . What exactly do I need to do to use these headphones and get them to work ? I bought these two weeks ago so I could have some time to learn to use it prior to our trip but here I am a couple days from traveling and I still can’t get them to function properly.

The translation and battery use age of this product is not good. First off the app stopped working. I literally just received the product today. I downloaded the app and practiced using it. It says product not connected. But I was still able to use the translation for 5 minutes. I was satisfied but then later tried to use it again and it stopped working. States fetching data. I deleted and reinstalled and still states fetching data. Then the battery case was at 100% but when you put the earbuds in the case when you are done, it doesn’t turn off immediately but instead drains the battery almost 20% just before it turns off. Now I’m at 83% just using the product for less than 10 minutes. Also it offers free trials for the translation 7 minutes of recording time/translation. But then for 12 months it’s $29 but because the app is unpredictable I would not spend money to purchase the service until they fix all the issues. The 3 minutes of the translation that I did use, was helpful. Especially since it translated the Spanish to English on the earphones. That’s pretty awesome. It has a lot of features you can’t really use or very confusing to use but like I said not worth it if they don’t fix the issues. Now the positive. The earphones work perfectly as earphones. I can receive phone calls and it’s very clear and cancels any ambient noises. The earphones work well for listening to music as well. But I purchased this for translation so it’s disappointing not being able to use the full feature of the product.