App Profile: SMART tag™ Parent App

KelTX15

Rating: 2/5

If someone asked me what my newest hobby is, I’d have to answer “logging into Smart Tag every three minutes”. Kinda frustrating when you are in the app, move to something else, come back and have to re-login.

HaysCISD Guardians

Rating: 1/5

Implementing an app that has customer service replying to our grievances “tried logging out and back in?”. Transportation number now has us guardians practically blocked. What are we supposed to do? My kid has now been late twice in the first two weeks due to the blind trust that this app would be able to do the bare minimum. I had the map telling me the bus was a neighborhood away while it was sitting right in front of me. Should I really need to be buying my child an AirTag ? We live in the Texas heat and this app has the audacity to present itself as deserving to have this many flaws. I’m tired of having to be forgiving on the shortcomings of this excuse of guardian resource. If they’re going to block communication with transportation, they could at least have a batter functioning app. We shouldn’t beg for it to work. We shouldn’t be adapting to it, it should evolve.

Sweet8LouLou

Rating: 1/5

Since last school year around February we have not been able to tack the school bus on the live map. The screen stays completely white and empty and shows absolutely nothing. I used to rely on your app for accuracy and to be able to track where the school bus is but now I find myself not really opening up the app anymore and just making up my own assumptions of when the bus will get here like if I am a mother in the 1900s. Seriously though please look into why the live map is no longer available to us that is literally the only reason I would open up the app to track my children, I believe that is the whole point of this app , right?! So please let us see the live map and where our children are on it not just “so&so was picked up at 3:53 “etc.