KnightTime+

Sometimes the app works, sometimes it doesn’t. Sometimes the app geo location breaks and says I’m outside of the approved viewing location despite only using the app at home in Las Vegas. After a couple of logouts and logins I’m able to get past the geo location error. Sometimes the app asks me to subscribe for the season pass with a pay wall even though I have a current subscription. If I select to subscribe (out of curiosity to see what happens) the app says I already have a subscription, which auto renewed from last year. After a couple of logouts and logins the app takes me past this screen to the live games, sometimes it keeps me locked out on the subscription page. Now the app has completely locked me out at the subscription notification page (which still says I have a current subscription). After emailing customer support I receive a response that states the email address and phone info I provided is not attached to a subscription which I used for over a year….still dealing with this and hopefully will come to resolution. It’s sad that such a great team like the Golden Knights settled on such a garbage company to develop and manage this terrible app. This app is almost like a junior high school student project that somehow made it into the App Store.

The small print may tell you that you only 60-something games but when you’re watching the game the announcer and they are promoting the app, they state very clearly that you get access to EVERY GAME. That is clearly a lie and should be considered breach of contract. Scripps also lies when they say you can watch the games on channel 34 it they don’t tell you it’s only available through cable or dish. My antennae for local channels skips right over channel 34. They can have these caveats, but a little honestly would be nice.

Games load quickly and the video quality is excellent. However, I cancelled my trial subscription at the end of preseason due to a major technical issue. While you’re able to pause a live game, resuming simply jumps straight to live - losing where you were when you initially paused. This then requires manually scrubbing back through the game to find where you left off (while also trying to avoid catching a glimpse of the scoreboard that could spoil what happened since you paused). I understand the app & service are both new, so some bugs are understandable. I’ll definitely give it a shot once (if) I hear from others that the problem is resolved. Until then it’s hard to recommend, especially if you plan on pausing a game.