App Profile: Guesty Lite

Greg11233

Rating: 1/5

Took a recommendation from a friend to try Guesty lite on 1 of my 5 properties as a test to see if I like self management better then what evolve can do on a very limited basis. 25 emails later, no human contact, zero support, zero single point of contact, a “meeting” that is set in 3 weeks, and everyone asking via email - “can I help, how is your experience” but no actual people or help. Only meeting this far was with a sales girl from Australia to try and sell me Guesty pro. Not helpful, and other then a cool accent it was a waste of my time. So utterly disappointed I though I had found my long term solution now figuring out how to stop the air bnb feed (vrbo feed never worked and all the “support” emails, you tube videos, and online searches turned up nothing relevant or useful). It seems like a shell of a broken tech company. I’d move on…

Average user

Rating: 1/5

The app rarely works for messaging with messages coming in super late and others not at all. The calendar doesn’t show all reservations. Forwarded a screenshot with bugs and they would regularly not have a clue what was wrong or would say it wasn’t a but even though it wasn’t working. The worst is support. I probably would have head a bit of patience if they had better support but it was abysmal! Email only and rarely had an answer that solved the problem. They just mail links to documentation that doesn’t work.

Bilyan

Rating: 1/5

The app has so many problems it’s hard to even list all of them. A couple extremely simple ones are the calendar is displayed incorrectly, so all of the dates are days off. Some bookings reverse the date. Notifications don’t direct you to any information, or how to fix it. The devs don’t respond, the customer support staff is beyond slow, and the only team that responds is the sales team. Avoid this. Trust me. After having to figure this app out, it still fails me, every day.