Guesty

We manage 25 Short Term Rentals and started using Guesty a few months ago. They definitely mush have improved a lot over the past few years as we have not had a crash and we’ve been using Guesty for month. They do a great job with on-boarding and ongoing support to make sure your business runs smoothly. Highly recommended.

As a business owner who is incredibly busy and on-the-go, I manage most of my reservations on my phone and this app is terrible for that. The limited functionality really hamstrings my ability to manage things and I find myself going into the Airbnb, VRBO, or other channel apps directly. Huge let-down. I’m often not by a computer and having to use the Guesty site on a cell phone is a painful experience. It’s not mobile optimized. Guesty, for the amount I’m paying monthly I am really not seeing a gain here. Most of my bookings still come from Airbnb but now I have to try and manage them in a very inconvenient way and paying to be inconvenienced. At this point I am counting down the months on my contract. Really unfortunate that you fail to place a priority on giving busy people a way to easily manage things on the go.

November-2018- Although the response time has improved, the glitch issues have not. What seems to be the the most important glitch that effects the overall operation side of things, is the issue regarding the calendar being 1 day off in the app. We have 30+ units on this platform. Having the app on the go is essential for my on the ground operational team. Furthermore, we are now unable to adjust the check in/check out times within the app. It reverts to AM not PM. Overall the software is amazing and I would certainly be lost without it. However, the app issues need to be a #1 priority to repair. The developers are very slow to respond on the high level issues such as this. It’s been two weeks since my initial reporting of the check in/check out time adjustment issue. No follow up, no correction. Just want it corrected! Looking for new software that offers the same functionality.!we are adding several more units within the next year and need a fully functional software. It’s imperative. Will update again in a few months. June-2018- I’m still in the fence about the Guesty software in its entirety. The program is too glitchy! Time zone issues, automated messaging issues, and very poor response time and or response that are very vague and offer absolutely zero resolution ! The app is very limited on functionality. It’s really just to use as a message platform and to see the current guest, checks ins and check outs. That is when it’s actually working!