Washnet

i forgave the terrible user interface a long time ago. the hassle it took to reload the page was meaningless, so long as i got my clothes washed. but for some reason, this company (not only the app, washstation in general) REFUSES to take payments. i tried to pay for a dryer for THREE HOURS!! when i texted customer service asking help, they were so dismissive!! kept telling me “it’s the bank” when my bank was clearly telling me the issue was an incongruence with washnet’s billing address!! the card info (both typed & through apple pay) went through fine, was accepted by my bank, but washnet sent back wrong confirmation info basically (from what i understand of the call). my billing address? perfect. my card information? meticulous. my clothes? Soggy. washnet proceeds to kick me in the face and tell me “we’re busy.” over me just trying to pay them £0.50. this service is a joke. do better.

Terrible and glitchy app. Been wrestling with the machines “taking a nap” then going back up for a second, reserving them, loading in my laundry, and then being unable to make my payment to actually wash my clothing. I’m stuck with one sopping wet load of laundry that’s unable to be dried. Terrible, terrible app. Please just let us use regular washing machines. Please.

One of the most irritating apps I’ve ever had the displeasure of using. If you’re going to go the contactless payment route at least make sure your app is functioning first. It is constantly down or experiencing issues and even when it does work it’s extremely inconvenient on the best of days. I wish I could leave zero stars.