Optimus Tracking Pro

I recently purchased this GPS and paid for everything required: activation, updates, and the subscription. I installed the app, connected the device correctly, and followed all the instructions, but the GPS never appears in the application. The only location shown is my phone’s location, not the GPS device. I contacted customer service several times, but instead of resolving the issue, they only sent generic troubleshooting instructions about checking connections and settings that I had already verified. So far, they have not been able to identify or fix the problem. After spending a lot of time sending messages and trying to get support without any real solution, I can only say that this product is currently useless and works more like a paperweight. I am also trying to cancel my subscription because there is no reason to continue paying for a service that does not work. I lost my money, my time, and my trust in this company. Unfortunately, I have decided to consider this purchase a loss and look for a more reliable provider. The lack of effective customer support and their inability to resolve a basic issue have seriously damaged my confidence in this company.

Optimus was wonderful until the company switched to Optimus Pro. There is a software problem which makes the font extremely small in all of the settings. I cannot change it on my iPhone. It is a problem Optimus is aware of and they are supposedly fixing it, but it’s been months and there is no improvement. It’s also annoying that each time I want to review any information I have to first click on the tracker number. I have only one tracker. Optimus Pro seems to be set up for those with more than one tracker. Optimus Pro is not an improvement over Optimus.

Not sure what These Ppl Are Gripin about, new app has alot of new features, Better UI, you have to connect the gps an Wait a Bit for it to sync with App. Mine took About 15-20 mins. Also Make sure you have Power, Thought mine didnt work either, Then Realized my Motorcycle battery was Dead from sittin all Winter. Charged batter, BOOM came on..