BC Ferries

When you are at the confirmation screen, the ‘reverse direction’ button activates when you click anywhere in line with the text, not just on the text itself. Where you put this feature on the screen it lands right where your thumb lands to start scrolling down… This makes it easy to accidentally reverses the direction, which is also easy to miss(there is no confirmation warning either) and makes you book the wrong route. This should not have survived the three or so updates it has so far.

So what about reloads for your B.C. Experience Card, huh? You never bothered to make the website Mobile friendly and have been promising that FOR YEARS! Now this app I thought … At last, BC Ferries has finally got around to fixing the issue…Nope. I guess I expected that you were a normal customer focused service company. Oh well …

After creating an account I kept getting the “incorrect password” message. So I re-input the password various times then even tried resetting it. Hours later all worked with my saved password. They app lied. I never put in an incorrect password. Their system just takes hours to register new accounts. The app should say “password still updating” or “new account not available yet” rather than “wrong password”. BC Ferries took 5 years to make this app, but with all things BC Ferries, nothing works well. Even their staff often fails to show up and ferries get canceled. Note that the privately owned Coho Ferry never has “mechanical delays” or sailings cancelled due to weather (except the Dec. 26, 1996 snow storm when no one could get to the terminal!). And the Coho is way older (1959) than ANY BC Ferries vessel. BC Ferries is simply a mess and has been for decades. The BC Ferry staff sound disgruntled and/or entitled. Even Spirit Class captains have this attitude. No wonder they have so many canceled sailings. Note that complaints are “handled” by staff but not really addressed by senior management.