Shellpoint

Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline RESPA illegally, as if it’s their little REIT float investment piggy bank - probably their little PE RITHM Capital slush fund. They cannot address me & my partner by name. I probably wouldn’t be able to understand the overseas outsourced accent anyways but it doesn’t matter bc theuy’ll just leep transferring your call to still fo NOTHING! They obviously can’t invest in US-based jobs to collect a debt but they have dual-citizenship board members up there collecting... Yes, we know you have MY debt… Do I want to be with you for much longer, let alone decades? Absolutely no way that’s happening. I would NEVER recommend this particular company (over better ones) who is monetarily controlled & steered by evil black____ private equity, institutional investors trying to take over the American homeownership dream w horribly implemented AI w Rezi GPT & CS deflection to ValonOS for Rithm Capital’s profiteering off putting us in a blacksomethingmail corner. Stay away or getaway as soon as you can. This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage & ACTUALLY helped. They are overseas outsourcers & US job takers & nothing but peddlers pocketing off our lives when we needed someone to trust. Report them under RESPA.

Most of these mortgage companies or servicing companies have an app that is no more than viewing your statement and useless. Shell point makes it so easy to manage everything you need related to your mortgage. Thanks so much for making life easier!

So this Loan Servicing app is pretty good surprise I haven’t had any problems with it, but I’ve only been with it for one month now .I used to make my payments to SSL, which supposedly is the exact same company as Shellpoint. They just change their name who knows why but when you go into payment history, none of my past payment show - now you would think that if it’s the same company, but they change their name, they would be able to have merged those records so it makes me think that maybe there’s something like … I don’t know maybe a bankruptcy and so they had to change their name to continue doing business with the same clients, I don’t really know??? Interesting 🤔