CSE MOBiLE

I have 2 credit union accounts so I can compare each of the mobile apps side by side. I absolutely love getting a notification that a transaction has occurred from CSE. Yet it doesn’t tell you how much, from whom, or whether it’s a deposit or a debit transaction without logging in. My OTHER credit union app DOES! To use mobile Bill Pay you HAVE to physically put in your password again; even though I’m already logged in. Come on developers, you can do better! CSE, seeing what my transactions actually ARE when I have signed up for the Alerts on my account, would be incredibly helpful, easy and nicer without having to then go and log into my account and figure out what the notification is for. I know it can be done because my other credit union CAN and does! Otherwise I can see the CSE app has come a long way in the past few years but technology has surpassed this app. Please catch up. You can do it!

The app keeps signing me out at random times. My password will stop working and if I go to forgot password that does not work as well. I always have to call support to fix it and it’s annoying.

I have had so many problems OVER AND OVER with this app. It constantly logs me out and tells me ‘we are unable to validate your information right now’ every time my phone gets restarted or dies. Then I have to call the support number and they tell me my password needs to be reset or that I locked myself out of my account. Neither of these things are true because I know the password is correct and I got kicked out before I even got to type in the password.