Hudson Valley CU Mobile

I am giving one star hoping someone will fix this issue. Unable to report a problem with app. It says UNAVAILABLE which of itself is a problem. The initial reason i tried to report a problem is that the app will not allow me to modify an amount in a transfer series. It continually pops up with an error message about a date in the past. Ongoing for months. I had hoped they would find and fix on their own but since reporting is unavailable i can see why it has not been fixed. Please fix this issue

The whole idea of this app is to do all of your banking in one place? It’s meant to replace your old checkbook and check register right?But here’s the thing, if you make an electronic payment to a biller that isn’t set up for electronic payments they cut a paper check and mail it for you. That part is great. Except that the funds don’t get deducted until that check is actually cashed. The check is also not documented anywhere on the app until it is cashed. So if you write a $300 check to your dentist and he doesn’t cash it for sixty days you have to just remember that it’s out there. In the old days you’d put it on your check register and set your balance to reflect it. But we got rid of check registers because of the app right? I asked about having it reflected in the available balance. Nope. I have brought this to their attention numerous times and they just don’t care. Oh well...

I do pretty much all my banking through this app and it worked well 99% of the time. The latest update, however, has screwed with the camera function for depositing checks. It has an inordinately difficult time correctly framing the check, regardless of the various dark surfaces I tried, and returns multiple error codes, necessitating repeated attempts to take the picture. What used to take less than a minute to accomplish now takes several minutes—per check!! I could drive to the bank faster than the time it takes to deposit a few checks with this app! Before, my biggest complaint was that it always defaulted to the same account for deposits and if I forgot to change it, I’d have to then transfer the money to the correct account, but this flaw is far more frustrating and time consuming. Please fix this!