App Profile: Axos Business

mdw16

Rating: 1/5

It’s gets one star because 0 stars is not an option. I opened this account over a month ago. So far I have not been able to use it. It took them 2 weeks to allow me online banking. I immediately deposited a check for $1750, which took 14+ days to appear in the account. The day after that deposit I had a client transfer $1850 via bill pay from their bank. It never showed up. I called Axos, and secure messaged them from their website (not offered on the app…) and they had to track down where they had misrouted my money. After almost 6 weeks of frustration I opened an account at a real bank (BofA) and went to transfer all money out of Axos this morning. I logged into my user account on the Axos business website and got a message saying “you do not have an account”. I had to call and have them troubleshoot to get me into the account. Now I’ve had the secure message them asking them to transfer that money into my BofA account and to close the Axos account. Save yourself a major headache and do not use this “Bank”. They lose transfers. They put 10+day holds on deposited money. They lose accounts entirely… it’s amazing the FDIC will insure them and allow them to exist.

Lemi112790

Rating: 1/5

One of the worst apps I’ve ever used. It looks dated like it was designed in 1998, but more importantly it’s very unusable. I’ve been an Axos customer for 3 years and have figured out how to navigate it, but that was through trial and error over the years. I still get stumped sometimes doing a simple task. It’s one of those mind boggling apps where hitting a button should do x but it does y. They don’t seem to follow the design logic of most apps. For example, they periodically reset your password so your old one doesn’t work. I say reset, but it basically just locks you out and makes you reset it yourself and create a new one. If you don’t do that in a quick time period, you have to contact customer support via email or phone. I contacted them via email from the app which sent me an email to reset. When I click the link in the email, it just went back to a page to reset again and send another email. A loop of no actual solution. When I contacted their main support email To reset, it sent me an automated email To call them and they phased out email support in 2020. I think the terrible user experience on their app (desktop is no better) is a reflection for a poorly run company. I signed up with them because they somehow had good reviews online and no signup Fees, but it’s not worth it.

Carlthecricket

Rating: 1/5

An app that doesn’t work very well is one thing, but when it shows features that really don’t exist, it makes me want to pull my hair out. Transfer funds between accounts? Sure, click the transfer button. But no, it says there’s no account to transfer from. Even though I’m logged into my account! So I call support to see if it’s a glitch. Wait on hold 10min, then they offer to call me back. Ok, wait 20min for that. He doesn’t know, so puts me on hold for 10 more minutes. Ok, I’m sorry that feature isn't available on the app. You need to use the browser. WTH?! Why is it on the app then?! The personal banking app can do it. All other banking apps I use can do it. But no, this is an Axos business banking app and it’s the worst junk app on the planet. Thanks for wasting my time Axos!