Printicular Print Photos

It is absolutely awesome to be able to select photos directly from my phone without having to download every pic on my phone like you have to do using the machine in the store. Also,you photos are printing immediately as you sit in your recliner at home. No more driving to Walgreens , loading all your pictures then waiting at the store for your photos! Thank you Walgreens!

I ordered prints on 1/27, the confirmation email said I would have them in 7 days. After 7 days rolled around, I still hadn’t seen anything so I reached out to customer service to see where my package was (the confirmation email didn’t provide tracking info). They gave me a tracking # and the UPS site to track it. This told me my estimated delivery date was 3 days prior, but that my delivery was still “in transit.” So I contacted UPS. They told me that the tracking number was one they didn’t recognize and to contact my local post office. I did that and the post office told me to contact the original sender. I reach back out to Printicular, tell them I’ve contacted both UPS and USPS and ask them for help- they tell me to contact the post office. In short, I told them, again, that I already did that and I needed these pictures for an event that is now passed so I just wanted my money back. Keep in mind they were pretty responsive before this last email. They have not gotten back to me in FOUR DAYS. How does a company go from responding in less than 24 hours to not responding at all when a refund is asked for? So I’m getting the BBB and my bank involved now. Please do not order through this company.

I’m not one to leave bad reviews because I work in costumer service. But this app is beyond terrible. I purchased a polaroid picture of my boyfriend and I to be used for an anniversary gift. I ordered at least one month in advance since it said 7-10 days for shipping. I didn’t receive my order after 10 days, so I had to contact them since I wasn’t provided with any tracking information or emails in general. They informed me my order never actually went all the way through (not sure why it was never brought to my attention to avoid me waiting around for 10 days looking stupid) even though I was charged and had a confirmation page. They fixed the problem and sent the picture again, letting me know it would take another 10 days. I let them know I needed it by the 7th of February or I would have to order elsewhere and requested tracking information which they provided to me. The tracking website seemed fake and showed my package in the same place from January 27- Feb 1st. I emailed the tracking website asking why my package hadn’t moved and they never replied. Once I finally received the picture, which still didn’t say delivered on the website, the picture I received was hideous and definitely not worth the 20 days I waited. The white lines of the “Polaroid” weren’t even symmetrical AND the caption I added to the photo was halfway cut off making it pointless. With my anniversary being in 3 days I had to re order my picture elsewhere. I emailed them with my concerns and have yet to get a response. I will never be ordering from them again and would honestly like my money back.