MyDigi App

I’ve been a loyal Digi customer since 2017 because of their affordable and reasonable plans. The network was fast, even in remote areas like my kampung. However, after Digi’s collaboration with Celcom, the network speed has significantly dropped. The connection, which was once reliable even in the jungle, has become very slow, especially in urban areas. This is particularly frustrating after upgrading to 5G, which should be faster than 4G, but in my case, 5G is actually slower than 4G. Another issue I’ve encountered is the removal of the hotspot add-on. If you’re going to remove it, at least replace it with something better. There’s no unlimited data plan with hotspot anymore, and I don’t understand why hotspot data needs to be limited. Why separate it? Now, if I need to buy hotspot data, I have to purchase a separate data plan, which is expensive, especially for students. The only option for unlimited data and hotspot is through a data SIM, which isn’t available for regular prepaid customers. This is a real inconvenience, and I need improvements in these areas.

Was having a very important appointment today, while hitting the road using Waze leading ways, I found my account got barred for using internet, try calling my clients and phone call is barred as well. Gonna rush back home connecting to WIFI to make communication, it was a outstanding fee needs to be paid, after settled it, i missed my appointment. Issue 1: I checked if there’s any notification or email sent to remind me: NO. Issue 2: Tried checking the bill but it says, the bill is not ready please try again after you received digi bill message. Not receiving any bill message, the only one from DIGI is thank you for your payment. If bill is NOT READY, why even asking for payment and you barred me right away without prior notice? *It tells how important is the money than the one using the service and paying for it. Issue 3: To avoid this happened again, i tried setting up the auto debit payment and while am login to the app setting to check payment method by clicking ‘my payment’, it quits from app instantly. COME ON Please don’t let it happened again. Apology can’t fix the mistakes. PS: Two stars are for the WhatsApp automated cs system and supporting live agent, Muqri which are super helpful and responsive.

Have used digi ever since I own my first phone. I have to say I’m extremely disappointed in how they configure the system. The super long life plan for a year is no longer available now for new users but old users still get to enjoy it. How ridiculous! (I became a “new user” because my previous numbers became invalid as I went overseas for a long period of time). This is unacceptable: charging people to maintain the validity of the number - you don’t see this issue in overseas telco companies! Moreover, charging RM1 per day is notorious! Some of us have to go overseas a long period of time but we want to keep the Malaysian number valid so that we can use it when we’re back. If you continue to do this, your loyal customers who stay overseas shall leave. Secondly, in the past when the credit is insufficient, the internet plan you’re subscribed to will be unsubscribed automatically. Now, when you reload, the money straight away get deducted to the plan you are “subscribed” to. This is also unfair to consumers as we are not expecting that change. Please consider to make the necessary changes or I should probably change to other telco that offers systems that make more sense to consumers. It is really not fair to just create all these tricky areas to “rob” consumer’s hard-earned money.