UCB Banks

I love how easy this app is to access. It updates me on purchases as needed. But often I have issues with the app glitching and not allowing me to access my account. I’ll go to sign in, and it will give me a message that reads something like “sorry an unexpected error has occurred”. It’s very often here lately that this seems to happen, so it’s a little hard to be able to access my account information.

The app usually works OK, but they want you to change passwords too often and make it difficult to use lengthy random passwords by not allowing them to be pasted from a password manager. They even delete the progress you make each time you try to slide over to your password manager to see the next characters. It’s absurd that a bank would actively try to make it difficult to use good passwords, but their process definitely encourages people to just cave and use weak ones. I haven’t tried to use the photo deposit recently because the deposit limit was so small that it wasn’t typically useful. Hopefully that has changed, but I have no knowledge of that. There are a host of frustrations but if you just want to see your balance or pay a bill it works fine until they make you go through the circus of updating passwords. That happens far too often. This app is one of many reasons I would switch banks if it wasn’t so inconvenient.

It’s ok, and I appreciate that UCB continues to invest in upgrading it, but: - there’s a major issue on the Bill Pay feature, causing scheduled payments to be hidden / not listed on either the Scheduled Pmts and as paid from your account for 1-3 days around the payment time (when one would naturally check on a payment). I depend solely on the mobile app for bill payments and have double paid bills in a panic when checking to see if I scheduled them, and they don’t show up in either logical location. Please fix. - in general, or works, but isn’t as slick as my Chase Bank app, which I considered a gold star bank app for interface design and UX, multi-acct management, ease of seeing account details, transferring $ to others and to myself (between acts at the same and different banks), and overall uptime. - the app seems to be unavailable a lot for upgrades. I don’t experience the same frequency in other bank apps. - no travel features (to alert the bank you’ll be traveling out of state/country so they don’t shut off accounts)