Nextech

A one of the “premier” EMR solutions, and one of the most expensive, Nextech is clunky and disappointing. Huge obvious improvements (FaceID login) are left unaddressed for years while regular updates are rolled out to fix unnoticeable issues. I wonder if these updates are just for show. Clearly they are not prioritizing high yield items (for our practice at least). This is true for the app, and even more true for the desktop software our office uses which is about as cutting edge as WordPerfect, if you can remember that. I am glad to have a way to send in prescriptions electronically by phone. That function was actually outsourced to a third party (drfirst) and works pretty well. I am a physician and former programmer. I use this software daily, know its quirks fairly well after years of use, and it causes me daily pain, although that was also true of Epic and Cerner.

The photo uploaded is terrible. The app itself does not have a robust photo management. We have it setup to work with Rx photo and its a disaster. Photo’s always upload with error if uploaded via camera. Photos taken from the phone and ipad sometimes do not even save. I have used it since 2016 and it was ok the first 2 years and since 2018 it gives me some error every day. Last month I was not able to see any if my patients photos for a full month. There is always and excuse and its escalated a higher tier person who can’t seem to fix it and keeps escalating to yet another higher up person who seem to be as clueless as the person before. Everything you ask the support, the answer is “that feature is a limitation of the platform. “ Do not fall into the low price trap. Don’t get me even started on their RX module m..absolutely bananas🤯😡🤬🤮 I have been looking at some alternatives.

Seems to have improved since I started using it but there are a few things still lacking. I need to be able to write a note on the iPad or iPhone. It would be nice to have a way to bring the medical history forward or to top of Emns. Needs to be able to alert patient to update the medical history. And why is fingerprint or facial recognition not an option? There is a lot of room for mobile improvement. I need to be able to make appointments from for app when on call. If I can check schedule to fit a patient in, I need to be able to place them in a slot before office opens and fills that slot.