Pasadena CSC

Although this app is a comprehensive and better organized version of the website, the people that respond to open tickets take several weeks and ultimately don’t follow through with anything and give rude gaslighting answers followed by extra charges. It’s just a money leeching addition to the greed of Pasadena. I’m very disappointed with this system and this city.

The app used to work great. You submitted a request and it was handled. Lately you are not able to upload a photo. Also - the request is closed immediately without the item being handled. Now the app is missing the track request menu so you can’t see any status. My app is up to date but this is very clunky. Also - do not close items/requests when they are not addressed. That defeats the whole purpose of a citizens app.

I have been using the app on and off for over a year, as an ordinary citizen with no ties to government. It works - the city has promptly addressed every problem I've reported, mostly problems with the streetscape - paving, lights, signs. I wish one could upload more than one photo in a single report. That's the only reason for 4 stars instead of 5.