App Profile: Fresh Brothers

A. In L.A.

Rating: 2/5

Pretty well done, especially for a small chain. But it needs to have a 'sign into your account' type feature so that all your orders (web, phone, etc.) can be recalled, at the moment, each device is an island and it slows things down. Also, since it lets you call up previous orders, it should offer to let you add a previously ordered item into your new cart. Most of us have the same few things we get from a pizza place -- the ordering process COULD and SHOULD take 4 seconds if you're a regular customer! Keep up the good work -- these should be easy adds/fixes! UPDATE: the app is now worse. It lists "favorite" orders that we chose a year ago. If you try to reorder those, it says they are no longer available. No way to delete or edit those. No way to add new favorites. Still no way to sync between devices. So, once again, ordering takes waasyyy too long. Even longer than before! NEEDS SUPPORT!!

Lundesco

Rating: 1/5

It’s absurd how many times the Fresh Brothers app is changing. Feels like every time I order a pizza it’s a new version. You would think that with so many updates and so much work going into it, the app should by now be excellent? But no, this is the absurdity of it all, it keeps changing but it’s like it’s stuck in this forever weird beta stage where it never gets improved. It has horrible ui, keeps crashing, doesn’t save your info, navigation makes no sense and it just has so many weird bugs. It’s frustrating! I just want to order pizza, simple and fast, same as last time, but repeat orders rarely ever work, my info always needs to be input again, app needs to login every time, the list goes on. Add that to the fact that it’s increasingly hard to navigate and find what you’re looking for (yes the earlier versions were actually better), then this is a joke. Sorry FB, you can do better. A shame, because your pizzas are excellent!

technima

Rating: 1/5

After nearly ten years, Fresh Brother’s seems to now have a decent app with Apple Pay and which allowed it to bring back its rewards program. However, I can no longer place my regular order in the app because unlike the previous-previous app that was available at the end of 2023, the new app doesn’t let me order a half-specialty pizza (half Margherita and half chicken and mushrooms). Please fix this so I can go back to using your app instead of having to call in my order every time now, waisting your time and mine. I mean if the person taking my order over the phone can enter my order perfectly fine, why shouldn’t I be able to enter the exact same order in your app?