Cabify

The prices are good for a reason. I don’t feel confident in catching any more cabs with this company. I pre-booked a cab for my tour the night before. The driver was supposed to arrive at 12:45pm and he arrived well after 1pm and decided to park several blocks from my hotel hoping that I wouldn’t make it to him within the five minute grace period. Surprise surprise, I did! I made it to. I’m just in time and had his door open telling him that he is my driver while he was lying to my face saying that he wasn’t. I already took a screenshot when he marked that he arrived several blocks from my hotel. So when I was there arguing with him and he pretended that it wasn’t his car and he was an Uber driver, I took a picture of his license. They charged me several fees for his thievery, and I’m in the process of getting my money back right now. The GPS shows that man was not at my hotel and they have access to that. I even showed him the same fat man in the picture on the app that clearly was him with the same license plate and of course, because he doesn’t speak English, he thought that he would just get away with it. I was already reaching out to Cabify about you, Anderson Alexis and gave a few choice words in his native language.

I like the app, it’s got a great direction.. but Jesus Mexico City needs more cars or the coders need to fix this, the car I always get is 2 miles away... like why? And why is there a search for 20 min option? Like as if I got 20 min to wait for a car.. make the market to be a driver more available... the customers are there... ?? The drivers need to call less. There need to be a way to add pictures to Notes when I set up my reservations.. for badges, entrance key points, something to make it easy for the driver and not have to explain every morning. . And OMG why can’t I switch the address when the ride has started? the driver takes an extra 5 min plugging in the address every time I decide to change it... uber doesn’t do that.. it’s just safer. I Use Cabify for my work commutes, and occasionally night outings... drivers are good, profesional, and clean (unlike UBeR) I just wish there was: -More cars(Mexico City) -More Nice upscale cars (Mexico city) -Picture addition to notes for drivers on reservations. -Address Modification during trip -

The taxi i ordered kept driving away from my destination farther and farther. while he was supposed to show up from 1.8km away he drove away to 3.8km away and i could see him driving away. When i called him he kept saying i am coming while on the map he was moving away. It took him too long while i was waiting with kids so i cancelled the trip. Then i saw i was charged for the trip!! I tried to see on the app how i could report that and request a refund but there was no place i could do so. My 1st experience with cabify. Bad service and bad app. Pity. To make it even worse when i finally was able to write to their customer service they insisted on the charge and refused to refund. A bunch of thieves to say the least. You give them your credit card details and they abuse it! How can i not cancel the trip if the driver is not showing up? I am the one who should demand compensation for the inconvenience that i had to go through trying to find another taxi with two kids stranded on the street. Thieves!!! Will never use again!!! Beware!!!