App Profile: Merrimack County Savings Bank

sullysunny

Rating: 5/5

I’ve always enjoyed using the online banking with Merrimack savings. It’s easy to use and makes doing transfers simple. Bill pay is a good tool to use. Also this new savings they offer thru 3rd party. I’m really starting to like as well. Being able to save and see that Iam on track gives me good self esteem. Seeing that Iam following thru with my set goal makes me happy.

Beeatrice Acerana

Rating: 2/5

Tried to add an external account to transfer money to my account with this institution. It requires an extra security step that only works if you’re available to answer/call or go in person at their hours that people who work can’t really access to do some sort of verification that my other banking apps have never asked for when adding external accounts. How is a phone call more secure than their “secure” chats? Anyone could pretend to be me with either form of communication. Said this to customer service and they said it can’t be bypassed even though I said repeatedly that I can’t physically do either of those options. Pathetic really.

phil_lewis

Rating: 5/5

MCSB you’ve really stepped up your mobile banking app! I love that I can separate out my accounts to have different buckets for a mortgage savings, car savings, etc VERY COOL. The ease of transfers through the app is very smooth, and the interface is easy to understand. Great work