Sallie Mae® Banking

I’ve been with SallieMae for at least 14 years. No complaints about the bank itself but their app is awful. From the time I started using their app until now, this banking app is THE WORST of all the banking apps I use (at least 8 others). As others have said, my local bank’s app is 100 years ahead of this one, and that’s the way it’s always been. Today has been an especially bad experience with the app constantly signing me out, so here I am to rant a little bit.

I don’t think they really care about their banking app and they don’t think it’s not that important. I have plenty of bank accounts and this is the worst bank app I’ve ever used! You know they don’t care because despite of all the horrible reviews they have gotten, they didn’t do anything about it! You can check all the dates of negative reviews and you’ll see that up to now, nothing has changed. It freezes a lot of times and you need to wait the following day before it works again. It has lack of features compared to other banking app, i meant way bigger differences and I don’t feel safe putting a lot of money in this financial institution. I know they won’t read this and make an effort to fix or update their app but this is just to warn everybody. They don’t care!

I’m astonished that a financial institution as large as Sallie Mae could put out such a horribly designed app. There’s literally zero functionality to this app, other than viewing your current balance and recent transfers. Want to access your statement? Forget about it. Need your 1099 for tax purposes? Nope. The app has essentially been the same for years with no meaningful updates. Every year I try to access my 1099 and get frustrated realizing the only way to view statements or tax documents is by using the desktop version. Text banking is a joke, and the mobile version of the website is just as lacking as the app. Even the smallest banks credit unions have figured this out. Sallie Mae clearly doesn’t give a crap about making the user experience simple or efficient. I’m moving my money elsewhere.