Marriott Bonvoy: Book Hotels

I am a traveling CNA and I’m currently in Cedar Rapids Iowa I’ve been staying at the town place suites, Marion I don’t usually take the time to write a review but the service I’ve gotten since staying at this hotel deserves MORE than a five star rating the staff here is amazing they go above and beyond their call of duty to make you feel valued, appreciated, and welcomed from the front desk agent (Jennifer) who lights up the lobby as soon as you enter and greets u with love and joy when u walk through the doors, to (Darla) the mid shift agent who went out of her way to assist me with my check in and also (Christi) who didn’t laugh at me when I slept in an ice cold room not knowing I had my a c control on 🤦🏽‍♀️she promptly came up to my room to personally attend to the possible issue and was willing to move me to a more comfortable unit until we discovered it wasn’t the AC it was me the operator 🤷🏽‍♀️ these are just a few of my experiences that I’ve encountered that bought me much needed laughs and made me feel I was home away from home from the front desk team to the amazing housekeepers!!!!! I stayed at one other Marriott in the area but QUICKLY returned back to town place for the customer service, beautiful scenery and most important THE STAFF LOVE!!!! do yourself a favor and always book town place suites Marion you’ll thank me later❤️

We recently took a 8 day trip to California for our 25th wedding anniversary. We traveled back to San Francisco where we had our honeymoon and then went as far north Healdsburg. We rode horses in lake Sonoma. We drank wine in Napa can’t even tell you what a fabulous time we had in the weather was amazing. We drove the coast and back 563 miles! Stayed at the most amazing Marriotts all along the way we had some changes and they absolutely accommodated us with no problem whatsoever the hotels were fantastic, and the service was amazing! We redeemed all our miles for this whole trip and made point back for staying in the hotels with the specials offered on points, we were absolutely stunned when we got a beautiful BMW four series upgrade included in the Marriott air/rental/hotel package. This is the first time we’ve been through this program. It was absolutely fantastic. I can’t say enough we love being gold, elite members and are looking forward to the next step, which is platinum. Use this program again for our next trip out west and then our next trip over the pond to England and Scotland. We love Marriott and cannot wait to use the house rental Airbnb program as well. The Man-Son-Hing Family

This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)