App Profile: Sun East Federal Credit Union

Steffin63

Rating: 5/5

I get really big checks and i cant even deposit them sometimes because of the low limit..... annoying.... my primary bank navyfed lets me deposit up to 10,000 by mobile.... and your hours to the bank are terrible. Also the mobile app is behind on a lot of things my navyfed app does

reilly125

Rating: 2/5

First, make it easier for members to apply and obtain loans via the app. Why will chase and citi bank loan me ten thousand dollars with just a phone call, but the credit union I’ve been a member of for 30+ years makes me jump through hoops for a loan. My credit is 800+ and my employment is easily confirmed by my direct deposits. I just bought a car but used the dealerships financing bc I didn’t have the time to go into a branch and sign a bunch of paperwork. You want my loan business? Make it easy to refi my new car loan via this app. I’ll input the numbers, you get back to me w the best rate and payment etc. that would be a great feature. Also, why can’t my kids get accounts with atm cards?? They have money, I want to teach them responsible banking. The Nottingham branch won’t allow it until they’re 18. That’s dumb. Link them to my account if you’re worried about an overdraft. It’s a stupid rule.

AudreyRose08

Rating: 3/5

Wish I could give more stars because I love Sun East. The app itself is great and lets me see my balances when I'm away from a computer. My issue is with the mobile check deposit. I attempted to upload a check using the mobile check upload, but was given an unclear error message. Naturally, I attempted a few more times thinking I took a bad picture, even though it was clear and centered on my end. I was annoyed because it's now endorsed for Sun East mobile deposit only, so I can't take it elsewhere. I usually use the PNC mobile check upload and have never had problems. Customer support was very understanding, helpful, and nice, even though they couldn't find the reason why it kept rejecting the check. I ended up having to mail the check into them to deposit for me (I no longer live near a branch and the closest shared branch is an hour away), so I appreciated that they offer this option and I didn't have to drive an hour to cash it. Luckily I'm not in dire need for the money, otherwise I would be an unhappy camper. Moral of the story, be wary of mobile check deposit if you're in a time crunch, but customer service is super nice and helped me through my options.