Camden National Bank

CNB offers everything I need. I have a substantial disability which keeps me at home most oft the time. Camden National Bank’s system allows me to everything I need at home on my computer. Also, if ever I have any difficulty, they are easy to get in contact with and quickly and successfully help me. I have never called or gone in person and met anyone who was not a truly helpful, professional and courteous person Because I live on a restricted income, I like CNB very much because they have banking options that I can afford. Quite a few banks totally ignore people like me and that made me feel humiliated. I used to be blessed with a wonderful job, but I’m still a good and responsible person. I feel that CNB recognises that and that is the main reason why I love this bank.

Camden does not currently support any progress or notification over with drawl except to notify you by mail several days after the fact. Their overdraft fee is charged by transaction and will of course go in their favor, not necessarily by the order of the transactions timeline. For example, you have 12 transactions in one day, they will show that the highest amount one got charged first so the account can over draw with more transactions in their favor. Even if you check your account during a normal business day, they do not guarantee what is in the account until they post the transactions at the end of the business day and only then can you actually be certain if you have over withdrawn when it’s too late to correct it! We were charged $280 in overdraft fees after an unauthorized purchase was made on the account, I explained the scenario to them that this vendor was not authorized to withdraw the amount, they returned half of the overdraft fees and still citied it as being my fault that I didn’t check the account when the transaction that was on off the rise it on a Sunday when the bank is not even open!

Camden Bank app... horrible don’t use. Blocks you after like 2 tries on password. For online banking. When you call they want so much information to release it like a normal bank would ask for social # and license no!! They also ask where was last place you used to card and for what amount and heaven forbid you don’t remember all your transactions down to the penny. That’s a deal breaker now they need more information. Blocks your card in same state if it feels you strayed to far. Customer service puts you on hold every two seconds. To top it off I call and guess what they say about my online bank account when I say my passwords been blocked. “ oh ya it happens maybe try again later.” I call back 2 days later same issue... she says, “hmmm on our end everything is fine.” but proceeds to once again ask for random pieces of information about me. After i already told her my social my address my full name my last deposit dates, the amount, and time. I was already verfied by her so why more questions?? I called her for support not for her to ask any question she feels under the sun and waste my time after she said I was verfied. When all you’re trying to do is access your account to check your freaking balance or have your card unblocked several times!! I’m banking else where have fun with the random system crashes and poor service. People obviously don’t like working there. I call first time hung up on no call back. Call second time ask for customer services get rerouted to a machine. Will you jump through hoops for them go for it!! Have fun! My two cents...