HRPro

The card is basically worthless. I have only ever had it go through for a purchase ONCE and then they required a receipt which I was unaware of that requirement beyond using it for medical supplies and they froze my card WITHOUT notifying me. Once I called and they then notified of the freeze I then had to REPAY my own claim before it would be reinstated. I paid it and it’s been a month and it has still never worked. SO FRUSTRATING.

I’ve been with this app since 2016 and it is by far the most professional and easy app to use. Every response is timely and professional- they truly care for us and our questions, and especially getting us our money back.

Very hard to get reimbursed for legitimate claims with receipts. Example a co pay of a prescription. Also, to get reimbursed for mileage they want proof. My goodness. Google the distance from my home to the medics office. When I send mileage proof by an app they denied it. I think they just hassle us to keep our money and make it so difficult for reimbursement that you give up. I don’t have the time or energy to deal with their ineptness. I’m not trying to beat the system. I have legitimate claims. I have even been denied claims for pee pads ...three times until I pointed out the use and that they are federally Ike’s.