App Profile: MySantaAna

Shelby Killenu

Rating: 3/5

The people that report graffiti get a quick response for cleanup. If I could make any recommendation for the app it would be a place to report illegal fireworks. People have to pay a lot of money to drug their dogs from illegal fireworks. I love fireworks! As a dog owner I don’t think my guard dog should be drugged every night. I think the city should care more about the illegal fireworks and peoples pet bills. I am 100% ok with 4th of July. It’s the stuff that goes off before and sends my animals shaking that is not so cool and not so fair. I think this app should offer more on fireworks. There are cameras everywhere. I can’t figure out why it’s so difficult.

Blazeshdow

Rating: 5/5

I’ve primarily used this app just to keep tabs on local notifications, but the other day I noticed that a traffic signal crosswalk button was broken. I used the app to report the issue and it offered a simple and easy gps enabled map UI to indicate the specific pole and easily report the issue. I was already impressed by that point (no phone calls needed!) but it went above and beyond to follow up with me by push or optionally email to let me know about the report progress. It was fixed next day and let me know! This is really impressive functionality especially for an app built for only a single city!

pile-of-frogs

Rating: 2/5

When it works, it’s great—I love being able to report issues and receive updates on when things have been fixed. Unfortunately for the last several months when I try to report an issue, the app crashes and closes; and there’s no support for this app other than a note on the website to delete it and re-download it (which didn’t work in my case)