MyTIM

I can go on to see remaining gb, charges, and make payments... but I signed up as a tourist plan and there is no alternative language support so I really cannot say what it offers in all. They also charged me for sms that as far as I can tell was sent by TIM and I don’t see any way to dispute or even see which sms it was to block the number. This is flat out wrong and should be against the law for crying out loud! I really don’t get that multiple languages aren’t offered, but at least make it so we can copy the text and paste it to a translation app. Wind offers language support though it only translates around half, so kind of pointless; and Vodafone doesn’t offer language support, but you can copy the text in the app to paste in a translation app. Big companies like these should not have such a hard time getting things like this right, but they all do. I think it’s much like their offers; they are meant more to confuse and just take money than provide useful service.

Got a tourist plan while traveling in Italy. Supposed to have 15GB data for 30 days. We had great service and used it all day the day after signing up. The second day, we woke up in the morning and had no service!! They said we had a zero balance on our account. How could that happen? We paid 60€ for our two plans. So we tried to add funds to our account through the app but it would not accept our credit cards. I tried chatting with customer service and they said I needed to add funds via the website. I added 10€ but my account still shows a negative balance!! I am SO irritated with TIM and the terrible service and incompetence of the employees who must have done something wrong during our sign up. Our friends also used this plan about a week earlier and had no issues. Now we have to spend a good chunk of our vacation trying to get this figured out with TIM instead of enjoying ourselves. Never again!

I’d give it no stars if I could. Why? Because you cannot pay with a credit card that is not Italian based. Remember the Euro zone? Well, that matters little when it comes to TIM. Of all the stupid and inane things. To put this clearly, TIM will reject your card because your card is not Italian, even though you’re trying to give them money. Until this is fixed, this app gets a bad rating from me, which is a shame because the app itself is quite good. Until that payment problem is fixed, however, it is worse than useless. Se potessi, gli darei zero stelle, se potessi. Perché? Perché non si può pagare con una carta di credito non italiana. Ricordate la zona euro? Beh, questo non conta molto quando si tratta di TIM. Di tutte le cose stupide e inane. Per dirlo chiaramente, TIM rifiuterà la tua carta perché la tua carta non è italiana, anche se stai di dare loro dei soldi. Fino a quando questo è stato risolto, questa applicazione ottiene un cattivo punteggio da parte mia, il che è un peccato perché l'applicazione stessa è abbastanza buona. Fino a quando questo problema di pagamento è risolto, tuttavia, è peggio che inutile.