Citibank SG

Avoid this app. Before when you had transactions to carry out, they would send you OTP which made purchases seamless, you were able to carry out transactions with no issues. Now with using the app to approve transactions for example topping up NETs card, often times the app is not available due to maintenance. It becomes very frustrating to carry out transactions because maintenance happens during peak Singapore hours. Go with a local Singapore bank and credit card.

Sometimes, when you get an alert (fantastic - great feature!!) of a transaction...that wasn’t you, you want to be able to call the bank immediately. Good luck finding a phone number, even under the “help” or “contact us” tabs. There’s a blank space where it seems like a number should be listed - it even says “call Citiphone banking” above the blank space - but no number and no results when you search for Citiphone banking. Somewhat infuriating... Also, if you’re looking for an ATM, do NOT trust all the atms listed on the app! Many of them do not exist!!!!! I’ve spent hours riding my bike from one supposed location to another, trying in vain to find an atm. Extremely infuriating!! And - the only way you can deposit a check is in person at a branch???? Is this the 1990s?! The ability to deposit checks via app is not new technology!!! Why can’t this be done in the Citibank app?? Who knows... This app is good for looking at your accounts/transactions and using paynow. That’s about it. Really disappointing.

Citibank’s on line access and web site access has always been excellent. The App seemed to have a hiccup or two some months ago but it’s seems to have been fixed and I’m again finding is very easy to use.