Mailchimp Email Marketing

I have a free account because I have a very small list. I also run my business entirely from my ipad, which is generally not a problem… except for Mailchimp. The browser-based campaign builder doesn’t function properly (can’t drag content blocks into the layout), and the app version doesn’t offer those content blocks at all and has an extremely limited interface. Even that doesn’t work half the time. As a free account I’m not allowed to contact support at all. At this point, instead of staying with Mailchimp to grow my business to a point where I need a paid account, it makes a lot more sense to go get a paid account elsewhere. I get it, you’re not profiting off me, but if you’re not going to offer a functional product or any help whatsoever to free accounts, just don’t offer free accounts. As for Mailchimp’s invitation for me to contact them… why? Did you create a functional iPad app in the last week? Did you reconsider your entire pricing structure? Has anything relevant to my review changed? Odds are, no, nothing whatsoever has changed and you have nothing to offer me. You just want to be seen publicly looking like you want to help. But it’s a crock. Unless you can tell me specifically what you can offer me if I were to contact you- tell me here, publicly- there’s no point in wasting yet more of my time.

MY MARCH 2023 UPDATE BACK TO 5 STARTS. …and not only that, they fixed the problem in an update and the iPad app runs at least as well as before. Thank you for your attention and care of your app which is very valuable to me and countless millions of other people. COMMENTARY ABOUT THE FREE TIER REDUCTION It’s a shame since being acquired by Intuit you have reduced the free tier benefits. I hope this is not a slow death march to forcing a paid account in the future. Please remember all of the small arts festivals and gatherings and communities who make small to no profit to bring valuable information and programming to their communities…we’ll always need a free tier in order to mass communicate. I hope you’ll see your free offering as the important philanthropic work it is…and that your philanthropy begets more philanthropy. COMMENTARY ABOUT GETTING HELP FOR NON-PAID ACCOUNTS While it was not straightforward how to contact for support without a paid account - a feature I hope they will improve - I was able to get attention by contacting sales. I hope they can see this is not the most efficient approach. MY OLD REVIEW PRIOR TO MARCH 2023 I can’t contact your for support unless I have a paid account, and I could not find any other way to inform you that the latest update has broken photo import from apple photos on iPad. I’m running iPad pro 2018 latest operating system. Also, it’s pretty unkind to not have support for your free tier customers. After all, when something is broken we would like to be able to tell you.

If you do not want your business interrupted via your email management and scheduling that needs to go out, DO NOT USE MAILCHIMP!! They offered a discount on my bill each month if I set up additional security through two factor authentication, which is a third-party app for “extra security.” My two factor authentication app disconnected from my MailChimp account and is now not working. I am not able to access my account. The account recovery team has requested I answer quite a number of questions, some of which are unreasonable. That being said, I have provided them proof. Proof of payment, my last email billing confirmation receipt and the last four digits of my credit card that they have on file and expiration date. In addition, I have provided them with my email that’s associated with the account and one of my domains that is associated with the account. They are asking me questions like what was the last action I took when I logged in. I logged in several months ago. I don’t remember my last action. Maybe I tried to send an email, maybe I downloaded a list to excel spreadsheet. I don’t remember. That’s not something that I take note of and write down. I go in, I do what I need to do, and I get out. I don’t take note of exact actions every single time I go into that account, nor was I aware that I needed to in the event I may need to prove it later. What more proof do they need!? I need to get into my account today!!!!!!!!!!!!!!!!